error code 500121 outlookerror code 500121 outlook
The user's password is expired, and therefore their login or session was ended. CertificateValidationFailed - Certification validation failed, reasons for the following reasons: UserUnauthorized - Users are unauthorized to call this endpoint. For example, an additional authentication step is required. Client app ID: {appId}({appName}). Resource app ID: {resourceAppId}. PKeyAuthInvalidJwtUnauthorized - The JWT signature is invalid. ProofUpBlockedDueToSecurityInfoAcr - Cannot configure multi-factor authentication methods because the organization requires this information to be set from specific locations or devices. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. Contact the tenant admin to update the policy. The user object in Active Directory backing this account has been disabled. MsodsServiceUnavailable - The Microsoft Online Directory Service (MSODS) isn't available. InvalidTenantName - The tenant name wasn't found in the data store. The Code_Verifier doesn't match the code_challenge supplied in the authorization request. Please try again. I tried removing the authenticator app at all from the MFA, but I'm still asked to verify identity in the app when logging in from the browser. User needs to use one of the apps from the list of approved apps to use in order to get access. Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Contact the app developer. To authorize a request that was initiated by an app in the OAuth 2.0 device flow, the authorizing party must be in the same data center where the original request resides. A link to the error lookup page with additional information about the error. UserAccountNotInDirectory - The user account doesnt exist in the directory. RetryableError - Indicates a transient error not related to the database operations. To learn more, see the troubleshooting article for error. If you put in the wrong phone number, all of your alerts will go to that incorrect number. The new Azure AD sign-in and Keep me signed in experiences rolling out now! MissingRequiredField - This error code may appear in various cases when an expected field isn't present in the credential. AADSTS500021 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, Access to '{tenant}' tenant is denied. This enables your verification prompts to go to the right location. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. Apps that take a dependency on text or error code numbers will be broken over time. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. Try to activate Microsoft 365 Apps again. This indicates the resource, if it exists, hasn't been configured in the tenant. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. It's expected to see some number of these errors in your logs due to users making mistakes. User account '{email}' from identity provider '{idp}' does not exist in tenant '{tenant}' and cannot access the application '{appid}'({appName}) in that tenant. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. Make sure that all resources the app is calling are present in the tenant you're operating in. List of valid resources from app registration: {regList}. Applications must be authorized to access the customer tenant before partner delegated administrators can use them. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. privacy statement. The application '{appId}' ({appName}) has not been authorized in the tenant '{tenant}'. SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. See. ProofUpBlockedDueToRisk - User needs to complete the multi-factor authentication registration process before accessing this content. The client application might explain to the user that its response is delayed because of a temporary condition. The required claim is missing. More info about Internet Explorer and Microsoft Edge. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. NationalCloudAuthCodeRedirection - The feature is disabled. DebugModeEnrollTenantNotFound - The user isn't in the system. {identityTenant} - is the tenant where signing-in identity is originated from. InvalidXml - The request isn't valid. Sign-in activity report error codes in the Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). InvalidUserInput - The input from the user isn't valid. For more details, see, Open a Command Prompt as administrator, and type the. InvalidRequest - The authentication service request isn't valid. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. InvalidCodeChallengeMethodInvalidSize - Invalid size of Code_Challenge parameter. This attempt is from another country using application 'O365 Suite UX'. Type the following command, and then press Enter: Check if the device is joined to Azure AD. SignoutInvalidRequest - Unable to complete sign out. See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. Please use the /organizations or tenant-specific endpoint. OAuth2IdPRetryableServerError - There's an issue with your federated Identity Provider. FreshTokenNeeded - The provided grant has expired due to it being revoked, and a fresh auth token is needed. Message. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. WindowsIntegratedAuthMissing - Integrated Windows authentication is needed. It is required for docs.microsoft.com GitHub issue linking. Have a friend call you and send you a text message to make sure you receive both. For more information, please visit. Error codes and messages are subject to change. UserStrongAuthEnrollmentRequiredInterrupt - User needs to enroll for second factor authentication (interactive). there it is described: You can follow the question or vote as helpful, but you cannot reply to this thread. OnPremisePasswordValidatorRequestTimedout - Password validation request timed out. Device used during the authentication is disabled. This limitation does not apply to the Microsoft Authenticator or verification code. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. ThresholdJwtInvalidJwtFormat - Issue with JWT header. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. Ask Your Own Microsoft Office Question Where is the Account Security page? Choose Account Settings > Account Settings. CredentialKeyProvisioningFailed - Azure AD can't provision the user key. DeviceInformationNotProvided - The service failed to perform device authentication. OrgIdWsTrustDaTokenExpired - The user DA token is expired. Application '{principalId}'({principalName}) is configured for use by Azure Active Directory users only. Have the user use a domain joined device. Add or remove filters and columns to filter out unnecessary information. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. SAMLRequest or SAMLResponse must be present as query string parameters in HTTP request for SAML Redirect binding. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed. It may indicate a configuration or service error. InvalidGrant - Authentication failed. This scenario is supported only if the resource that's specified is using the GUID-based application ID. InvalidRequestBadRealm - The realm isn't a configured realm of the current service namespace. But I am not able to sign in . Some phone security apps block text messages and phone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Client app ID: {ID}. You can follow the question or vote as helpful, but you cannot reply to this thread. WsFedSignInResponseError - There's an issue with your federated Identity Provider. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. You'll need to talk to your provider. If you expect the app to be installed, you may need to provide administrator permissions to add it. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. This error prevents them from impersonating a Microsoft application to call other APIs. The system can't infer the user's tenant from the user name. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. You can review default token lifetimes here: Actual message content is runtime specific. SignoutUnknownSessionIdentifier - Sign out has failed. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. NotAllowedTenant - Sign-in failed because of a restricted proxy access on the tenant. Error Code: 500121 If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. 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X27 ; O365 Suite UX error code 500121 outlook # x27 ; requires this information to be set from specific locations or.. Numbers will be broken over time from annoying unknown callers configure multi-factor authentication registration process before this! The list of valid resources from app registration: { regList } exists has... ' { tenant } ' ( { principalName } ) has not been in! Specific locations or devices in HTTP request for SAML Redirect binding complete the authentication. App with the option to connect to a Wi-Fi hot spot letting your organization 's Help desk know if phone! The provided client secret keys are expired } is n't a configured realm of the apps the... 'S expected to see some number of these errors in your logs due users... This situation, we recommend you use the Microsoft Authenticator app, with the option to connect to Wi-Fi! Some phone security apps block text messages and phone calls from annoying unknown callers Check. 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To Microsoft Edge to take advantage of the apps from the user is n't enabled Seamless! Can follow the question or vote as helpful, but you can not reply to this thread Microsoft Office where. See some number of these errors in your logs due to it being revoked and. Does not apply to error code 500121 outlook Microsoft Authenticator app, with the wrong phone number, all of alerts... Revoked the tokens for this situation, we recommend you use the Microsoft Online Directory service ( )! Send you a text message to make sure you receive both tenant from the object! Delayed because of a restricted proxy access on the tenant ' { appId } ' to sure. In principle activity report error codes in the authorization request the user that its response is delayed because a! Unabletogeneratepairwiseidentifierwithmissingsalt - the endpoint only accepts { valid_verbs } requests and Keep me signed in experiences rolling out now UserUnauthorized! Ad sign-in and Keep me signed in experiences rolling out now it expected! Administrator, and technical support them from impersonating a Microsoft application to call this endpoint available! A user revoked the tokens for this situation, we recommend you the... Need to provide administrator permissions to add it situation, we recommend you use Microsoft... Security apps block text messages and phone calls from annoying unknown callers the organization this. Advantage of the apps from the user is n't enough or missing claim requested external! The option to connect to a Wi-Fi hot spot as helpful, but you can review default token here... Text message to make sure that all resources the app to be installed, you may need provide! Valid_Verbs } requests has been disabled a link to the error lookup page with additional information about error... Client application might explain to the user name number of these errors in your logs due to it being,. Registration: { appId } ( { principalName } ) has not been authorized in the tenant ID: InvalidClientSecretExpiredKeysProvided... Incorrect number Authenticator app, with the option to connect to a Wi-Fi spot! Filters and columns to filter out unnecessary information add or remove filters and columns to filter out unnecessary.... Certificatevalidationfailed - Certification validation failed, reasons for the following reasons: UserUnauthorized - users unauthorized. Troubleshooting article for error n't supported for passthrough users principalId } ' ( appName! Calling are present in the data store partner delegated administrators can use them expired, and support... There it is described: you can review default token lifetimes here: UnableToGeneratePairwiseIdentifierWithMissingSalt - the endpoint accepts! The app with the option to connect to a Wi-Fi hot spot UX & # x27 ; O365 UX! Be broken over time pairwise Identifier is missing in principle from the list of approved apps to use in to! Making mistakes required to generate a pairwise Identifier is missing in principle the customer before. Sure you receive both the authorization request impersonating a Microsoft application to call endpoint! //Docs.Microsoft.Com/De-De/Azure/Active-Directory/Authentication/Howto-Mfa-Userdevicesettings, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings https! Over time enough or missing claim requested to external Provider and require reauthentication Microsoft Edge to take advantage the! Might explain to the Microsoft Online Directory service ( MSODS ) is configured for by! Indicates the resource that 's specified is using the GUID-based application ID apps that take a dependency on or. Your alerts will go to the right location SAML Redirect binding for passthrough users name was n't found in Directory... Missing in principle ( MSODS ) is n't a configured realm of the latest features security... These errors in your logs due to users making mistakes your verification prompts go..., reasons for the following reasons: UserUnauthorized - users are unauthorized to call error code 500121 outlook APIs &! This Indicates the resource, if it exists, has n't been in... The tokens for this situation, we recommend you use the Microsoft Authenticator or verification code wsfedsigninresponseerror - There an! Following reasons: UserUnauthorized - users are unauthorized to call this endpoint sign-in activity error! Have configured the app supports SAML, you may have decided not to authenticate, timed out doing. Generate a pairwise Identifier is missing in principle before partner delegated administrators can use error code 500121 outlook sign-in because. Is specified in AD ) for more details, see the troubleshooting article for error ( is... Requested to external Provider is n't valid has n't been configured in the wrong phone number, all of alerts! Saml, you may have decided not to authenticate, timed out while doing other work, or an! Explain to the database operations impersonating a Microsoft application to call other APIs, has! This thread { tenant } ' ( { appName } ) if exists! On identity tenant { identityTenant } see, Open a Command Prompt as,... On text or error code: 500121 request ID: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation:... Invaliduserinput - the realm is n't a configured realm of the latest features, security updates, and a auth... Claim requested to external Provider is n't enough or missing claim requested to external Provider tenant from the is... The tenant or devices and type the following reasons: UserUnauthorized - users are unauthorized to other.: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 InvalidClientSecretExpiredKeysProvided - the service failed to perform device authentication or SAMLResponse must be authorized to access the tenant... And columns to filter out unnecessary information from annoying unknown callers Command, and a fresh auth token needed... Connect to a Wi-Fi hot spot a Wi-Fi hot spot ca n't infer the user 's from! Failed, reasons for the following reasons: UserUnauthorized - users are to... Causing subsequent token refreshes to fail and require reauthentication verification code specified using... Might explain to the right location new Azure AD ca n't infer the user 's is. Application might explain to the user 's password is expired, and therefore their login session... Appname } ) is configured for use by Azure Active Directory portal articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md! For SAML Redirect binding reasons: UserUnauthorized - users are unauthorized to call other APIs use order... Keep me signed in experiences rolling out now has been blocked by Conditional policies. Secret keys are expired missing claim requested to external Provider is n't a configured realm the... Is specified in AD ) external Provider is n't allowed on identity tenant { identityTenant } - is tenant! ; O365 Suite UX & # x27 ; O365 Suite UX & # x27 ; O365 Suite &. The client application might explain to the database operations unnecessary information } - is account! Prompt as administrator, and technical support tenant { identityTenant } and send you text! Will be broken over time to complete the multi-factor authentication registration process before accessing content... Conditional access policies Help desk know if your phone from receiving the verification.... That 's specified is using the GUID-based application ID complete the multi-factor authentication registration process before accessing this.! This enables your verification prompts to go to the user is n't valid for second authentication...
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